You Are Free to Ask to Fixador Anything

Please check below our most frequent questions. If you don’t find the answer to your specific question please email us at: support@fixador.com

What is Fixador?

Fixador is the on-demand home repairs & home technology business. We make quality home repairs, simple & hassle free.

How does Fixador work?

Go to our website or apps and choose the service you need for your home. First, select the type of service: plumbing, electrical, home & personal technology, carpentry or painting. Next, pick a date and a time slot, and then we’ll assign our best professional for the job. Shortly thereafter, you’ll receive an email confirming the details of your appointment, along with the identity/contact details of our professional.

How much does the service cost?

The price of the service depends upon several factors, including the category of work, (plumbing, electrical, home & personal technology, painting & bricolage) the scope of the work, the time it takes to complete the job, and the cost of materials we’ll need to complete the job to your satisfaction.

How does your estimation process work?

We evaluate the information you provided on the website or app, and calculate the amount of time we think it’ll take to complete the job. This value will not include the cost of any additional materials. Upon your approval of the estimate, a Fixador team member will arrive at your home, take a look at the job and estimate the cost of additional materials. When you’ve approved the final estimate via the app or the site, the work will begin. Upon completion of the work, the app will provide you with the final bill, which you will pay via the app or site.

After I received the estimate, I wanted to think more before having the work done, is this ok?

Yes, of course, the decision is entirely up to you. If the technician has come to your location, you will have to pay the displacement which covers the cost of our technician to travel to you and by doing so, be unavailable for another booking. We will honor our estimate for 30 days unless the condition has significantly changed. This means that when you book us back to do the job, we’ll deduct the displacement fee from the first visit from your total.

What is displacement and will I be charged it?

Displacement is a very common fee within the service industry. It represents the value for a worker to travel to a client’s location for a service call. It covers the many expenses that make up the cost of a visit, including the time of the worker, the cost of operating the vehicle, as well as the cost of the worker being unavailable for another job.

How can I book a service?

You can book a service directly on our website or application. If you prefer you can call us on our contact phone number shown on our site. Alternatively, you may send us a message through the site and we’ll book the service for you.

How do I use the application?

Our applications are available to download at our website, at the Apple Store, at Google Play, and through one of our QR Codes. Simply download our application, register, and begin enjoying the Fixador experience.

How can I pay for the service?

At Fixador you can choose the payment method you prefer, including Multibanco, MBway, Visa, Mastercard and PayPal. All of our payments are secure.

Who are the service providers?

Fixador’s technicians were carefully chosen based upon their skill sets, competence, focus on quality work & customer satisfaction.

How can I cancel a service?

To cancel a scheduled appointment, we ask that you send an e-mail to cancel@fixador.com identifying the service to be cancelled along with the corresponding booking number.

What happens if my payment method is unable to be validated?

In that case, we would ask you please to select a different payment method.

Will I receive an invoice?

Yes. At the conclusion of the service appointment and the confirmation of your payment, we will send an invoice to your email address.

Do you offer any guarantee on the work you do?

We always guarantee the quality of our work for 30 days. If you are unhappy or unsatisfied with our work, we ask that you contact us and give us a chance to rectify the situation.

Is Fixador available in my area?

At the moment, Fixador is operating within the Greater Lisbon área, which includes, Lisbon, Sintra, Cascais, Amadora, Oeiras, Estoril, Parque das Nações, Loures and Odivelas. We look forward to offering our services in other areas within our country.

How can I change or update my address on the booking?

Inside your personal area on the app & website, you can check your scheduled bookings and have the ability to change it. You can also make changes by calling us or sending us a message indicating the booking number and the change you’d like to make.

What happens if something unexpected happens in my life and I’m unable to be at my scheduled appointment?

Unexpected events happen and we understand that. You can always change your booking through our website or app, or by calling us our sending a message. If you cancel within 24 hours of the scheduled appointment, we will need to charge you our displacement fee. If you reschedule the service however, this displacement fee will be deducted from your service payment.

What happens if I don’t agree with the price of the materials your technician suggests at the time of the appointment?

Upon arriving at your home, our technician will evaluate the problem you’ve described on the app or the website. At that point, he’ll give you an estimation of any materials he deems necessary. If you disagree with the suggestion, you can ask the technician if any alternatives exist and hopefully arrive at a solution that makes you happy. If no alternatives exist, you can cancel the service and you’ll only be responsible for the displacement fee, which will be refunded if you reschedule, and have completed, this same service within the next 30 days.

What happens if I arrive late for the appointment?

The Fixador technician will wait at the location of the appointment for 15 minutes. If you do not make contact with the technician during this time, he will leave your address and the displacement fee will be charged. Both our website and apps have a chat feature which allow you to communicate directly with the technician during the hours before the appointment.

How can I contact Fixador?

Our contact details are on our website and apps. You can call us, send us an email, or chat with us through WhatsApp. We will answer you and use our best efforts to help you with everything you need. Within your personal area on the website and apps, you’ll find a chat function which will allow you to make contact with us.

What if I have an urgent repair need, or something that requires immediate attention, outside your normal working hours?

Our working hours are from 8am to 10pm. After these hours an emergency fee of + 25% of the total service call will be added to the invoice. For urgent problems outside of our working hours, we suggest that you contact us through our mobile phone.

What services does Fixador currently offer?

Check our services here. If you don’t find something you need, please contact us and we’ll always try to help. Wall patching; Floor repair or restoration; Furniture Assembly; Home modification/adaptations for seniors; Install or repair shelves; Opening doors; Locks replacement; Installing systems such as lighting, security, power, fire protection systems; Maintenance of electric systems; Domestic appliances repair; Electrical repairs – transformers, compressors, pumps and fans ; Energy Efficiency assistance; Repair of image and sound equipment; Repair of computer and telecommunications equipment; Remote software assistance; Video doorbell install; Smart thermostat installs; TV mounting; WIFI signal extension; Printer troubleshooting or repair; Virus removal and cleanup; Antivirus installs; New mobile device setup; New computer setup; Smart security camera installation; Smart Home consultation and set up; Repair of pipes and tubes leaks; Repair water supply lines; Install, repair and maintain gas and liquid heating systems; Install or repair sanitary systems; Containment of water pipe ruptures; Domestic unblocking; Interior painting works; Wallpaper Application and or Removal

All rights reserved to Your Fixador, Lda